Text

Text matcher uses NLP (natural language processing) and similarity calculations. Incoming message and matcher text must be 55% similar to each other. Texts before matching will be converted to lowercase.

Example:


 Match Not match
Defined input what is price what is price
User input what price price

Configuration

  1. Select matcher type as "Text".
  2. Enter text to match.

Equals to

Matcher compares two texts, given one and user input. Both texts must be same. Texts before matching will be converted to lowercase.

Example


 Match Not match
Defined input what is price what is price
User input what is price tell me price

Configuration

  1. Select matcher type as "Equals to".
  2. Enter text to match.

All

Matcher will match every user message.

Configuration

  1. Select matcher type as "All".
  2. Indicates that all input will be matched.

Keywords

Match defined keywords against user input. Can match any (OR) or all (AND) defined keywords. Texts before matching will be converted to lowercase.

Example


 Match Not match
Defined keywords what, price / ANY what, price / ALL
User input tell me price tell me price

Configuration

  1. Select matcher type as "Keywords".
  2. Select keywords matching type
    • any (OR) - matches any of defined keywords.
    • all (AND) - matches all of defined keywords.
  3. Keyword to match.
  4. Button to delete selected keyword.
  5. Button to add new keyword.

Callback

Compare user input in an external website / API. Response must be returned as JSON string with status indicator.

Example


 Match Not match
Response from API {"success":true} {"success":false}

Configuration

  1. Select matcher type as "Callback".
  2. URL that will be called when matching text.

RegEx

Compare user input with a given regular expression pattern.

Example


 Match Not match
Defined pattern /(message [1-9])/i /(message [1-9])/i
User input message 2 message abc 1

Configuration

  1. Select matcher type as "RegEx".
  2. Regular expression to validate text against.

Send to messenger

Render "Send to messenger" plugin provided by Facebook. After user clicks Facebook button trigger specified responses. Read more about plugin.

Configuration

  1. Select matcher type as "Send To Messenger".
  2. Messenger APP ID to be used when configuring plugin.
  3. Page ID to be used when configuring plugin.
  4. REF parameter to be used when configuring plugin.