Past conversations (contacts list) are imported from Facebook. It imports all conversations between a connected Facebook fan page and your customers.

  1. To view all of past conversations navigate to "Reengagement" section.
  2. Select "Users" tab.
  3. Controls of conversations/users list:
    1. Quick search input used to filter users.
    2. User full name.
    3. Count of messages in a conversation.
    4. Yes - if a user accepts replies.
    5. Conversation update time.
    6. Button to view the conversation on Facebook.