Past conversations (contacts list) are imported from Facebook. It imports all conversations between a connected Facebook fan page and your customers.
- To view all of past conversations navigate to "Reengagement" section.
- Select "Users" tab.
- Controls of conversations/users list:
- Quick search input used to filter users.
- User full name.
- Count of messages in a conversation.
- Yes - if a user accepts replies.
- Conversation update time.
- Button to view the conversation on Facebook.